FREQUENTLY ASKED QUESTIONS
When an item is out of stock it cannot be ordered, but feel free to ask us by email when an out of stock item will be back in stock.
We don’t buy or sell second-hand items, we only sell brand new products.
It’s pretty simple. Find the product you want by browsing through the products and click on “Add To Cart”. When you’ve finished browsing, click on the checkout button and enter your delivery details.
Currently we only ship products to the UK. If you are an international business, please contact us.
You can pay directly through bank transfer or with PayPal.
Our bank details: Elagon Ltd
Sort Code: 30 92 92
It is pretty easy to create an account. Simply click My Account and follow the directions. Your account password is unique to your email address and this ensures that your account details remain secure. You can access you account information at any time to edit any of your account details.
No, you can place an order as a guest. We will need your name, address and telephone number for the delivery as well as your email address for your order confirmation and shipment notifications,
The first thing to do is to check if your email address and password are correct. You can use the “Recover Password” link to generate a new and secure password via your registered emails address.
Click the “Recover Password” link on the login page. Enter your account email address and you will be emailed a link to reset your password.
All orders are shipped between 24 and 48 hours after your receive our confirmation email. You should receive your order in about 3 to 5 days. For further information about shipments please see our Terms and Conditions.
For small orders we normally use Royal Mail. For larger orders we can use other delivery companies like ParcelForce, UPS or DHL.
The delivery costs will be shown when you place your order. Delivery prices are based on the Royal Mail pricing.
If you are placing an order online with us, you wont be able to have the goods delivered to an address which is different from your card address. This is for security reasons.
Please make sure to notify us of any damage within 24 hours after delivery by emailing us to arrange a return of the goods. You can read our Terms and Conditions page for more information on our return procedure. Click here: Terms and Conditions
The item can either be returned and refunded, or returned and exchanged for another one. Please contact us and we will help you sort things out. You should read our Terms and Conditions page for more information on our return conditions and procedure. Click here: Terms and Conditions
We want you to be happy with your purchase experience. If something went wrong with your order, please get in touch with us by email. For all returns please see our Terms and Conditions page for more information on the return procedure. Click here: Terms and Conditions
Normally within 14 days maximum. For more details please see our Terms and Conditions page under section “Refunds”. Click here: Terms and Conditions
Just ask us by sending an email and we will send you one.