Latest Update 17 August 2021
We understand that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of everyone who visits our website and we will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law.
Information About Us
Our site is owned and operated by Elagon Limited.
Registered in England under company number 9541552.
VAT number: GB236267990145
Registered Addres: Estcots Drive, East Grinstead, West Sussex, RH193YP, United Kingdom.
Email address: Elagon@elagon.biz
How Do I Contact You?
To contact us about anything to do with your personal data and data protection, please use the above details.
What Does This Policy Cover?
What Is Personal Data?
Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the “GDPR”) and the Data Protection Act 2018 (collectively, “the Data Protection Legislation”) as “any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier”. Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.
What Are My Rights?
Under the Data Protection Legislation, you have the following rights, which we will always work to uphold:
B) The right to access the personal data we hold about you.
C) The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete.
D) The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that we hold.
E) The right to restrict (i.e. prevent) the processing of your personal data.
F) The right to object to us using your personal data for a particular purpose or purposes.
G) The right to withdraw consent. This means that, if we are relying on your consent as the legal basis for using your personal data, you are free to withdraw that consent at any time.
H) The right to data portability. This means that, if you have provided personal data to us directly, we are using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask us for a copy of that personal data to re-use with another service or business in many cases.
I) Rights relating to automated decision-making and profiling (please note that we do not use your personal data in this way).
For more information about our use of your personal data or exercising your rights as outlined above, please contact us.
It is important that your personal data is kept accurate and up-to-date. If any of the personal data we hold about you changes, please keep us informed as long as we have that data.
Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau.
If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office. We would welcome the opportunity to resolve your concerns ourselves however, so please contact us first.
What Data Do You Collect and How?
Depending upon your use of our site, we may collect and hold some or all of the personal and non-personal data set out below.
Data Collected: title, name, address, email address, telephone number, gender, date of birth.
Business information: business name, job title, profession.
Payment information: card details, bank account numbers.
Profile information: preferences, interests, login details, purchase history.
Technical information: IP address, browser type/version, operating system.
Data from third parties: technical information, contact information, profile information.
How Do You Use My Personal Data?
Under the Data Protection Legislation, we must always have a lawful basis for using personal data.The following describes how we may use your personal data:
Registering you on our site, administering our site, administering our business, supplying our products to you, managing payments for our products, personalising and tailoring our products for you, communicating with you, supplying you with information by email or post that you have opted-in-to (you may opt-out at any time).
With your permission and/or where permitted by law, we may also use your personal data for marketing purposes, which may include contacting you by email and/or text message and/or by post, with information, news, and offers on our products. You will not be sent any unlawful marketing or spam.
We will always work to fully protect your rights and comply with our obligations under the Data Protection Legislation and the Privacy and Electronic Communications (EC Directive) Regulations 2003, and you will always have the opportunity to opt-out.We will always obtain your express opt-in consent before sharing your personal data with third parties for marketing purposes and you will be able to opt-out at any time. We will only store your personal data within the UK. This means that it will be fully protected under the Data Protection Legislation.
We will not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected
Do You Share My Personal Data?
In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.
If any of your personal data is shared with a third party, as described above, we will take steps to ensure that your personal data is handled safely, securely, and in accordance with your rights, our obligations, and the third party’s obligations under the law, as described above.
Can I Withhold Information?
You may access certain areas of our site without providing any personal data at all. However, to use all features and functions available on our site you may be required to submit or allow for the collection of certain data (for instance when buying goods from our site or opening an account on our site).
How Can I Access My Personal Data?
If you want to know what personal data we have about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”.
All subject access requests should be made in writing and sent to our email or postal addresses.There is normally no charge for a subject access request. If your request is “manifestly unfounded or excessive” (for example, if you make repetitive requests) a fee may be charged to cover our administrative costs in responding.
We will respond to your subject access request within 10 days and, in any case, not more than one month of receiving it. Normally, we aim to provide a complete response, including a copy of your personal data within that time.